Reference

prisidentoto Kebijakan Privasi untuk akun Indonesia Anda

We set out exactly what we collect, why we keep it, and how you can ask us to change it.

Data UseCookiesRetentionAccess

How we handle your data

prisidentoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy covers the records we need to run your account: your name, phone number, email, device type, login time, cookie signals, support messages, and payment reference data when you use DANA, OVO, GoPay, or QRIS. We use that data to verify your identity, process requests,

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stop duplicate accounts, and keep the wallet history aligned with the action you took. When local law requires a longer hold, we keep only the fields we must keep and lock the rest behind access checks. If you ask for a correction, export, or deletion, we
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review the request against the account email and recent activity before we act. That process may change by jurisdiction, and it is available only where local law permits. We do not use this policy to hide the rules from you; we use it so you can
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see what happens to your records from the first login to the last support ticket.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST ROUTES

Where to send privacy requests

If you want to read, correct, export, or remove your data, use the same support desk that handles account checks.

ACCESS CONTROL

Records, cookies, and account control

We keep the privacy layer simple: collect what is needed, separate support logs from payment references, and limit access to staff who handle account checks.

Data minimization

We keep only the fields needed for account access, support follow-up, and record checks, then restrict who can open them. That reduces stray handling of your personal details.

Cookies and sessions

Cookie data helps us remember your login state and notice a new device. On Android, iPhone, and desktop browsers, you can clear cookies locally and the next session starts fresh.

Account verification

When you ask for a change, we compare the request with your registered phone number, email, and recent login path before acting. That step stops someone else from altering your record.

Retention rules

We keep some records longer when local law, fraud checks, or dispute handling requires it. Once the required window ends, we remove or anonymize the fields that are no longer needed.

Correction requests

If a phone number, email, or payment reference is wrong, send the correct detail through WhatsApp or email. We will update the record after we confirm that you control the account.

Deletion path

For deletion, tell us which record you want removed and whether any legal hold may apply. We answer within the contact channel and explain what can be deleted right away.

Privacy questions you may ask

These are the questions we hear most when someone checks how their account data is handled. Each answer stays tied to one thing: what we collect, why we keep it, who can request changes, and how local law affects the result. If your case needs a manual check, send the request through WhatsApp or email and we will work from the account record you already use.

We collect the details needed to create and protect your account: name, phone number, email, device type, login time, cookie signals, and any payment reference you send during verification. We do not ask for more than the process needs.

Yes. Send the request by WhatsApp or email from your registered contact, and we will match it against your account before we send the file. Some fields may stay hidden if local law requires us to keep them.

Cookies help us remember your login state, spot a new device, and keep session control stable while you move between mobile and desktop. You can clear them in your browser at any time, then sign in again.

We keep records only for the period needed for account handling, fraud checks, support history, or legal retention. After that period ends, we remove or anonymize the data that no longer needs to stay linked to you.

Only the contact holder can request a change, and we verify that by checking your registered phone number, email, and recent access path. That protects the record from edits made by someone else.

Yes. We store only the payment reference details needed for matching and audit trails, not the full card-style data. Access stays limited to staff who handle verification, support, or retention checks.

It can. If a request conflicts with local law, retention duties, or an active dispute, we may hold part of the record until the legal window ends. We will still tell you what we can change now.

prisidentoto Kebijakan Privasi untuk akun Indonesia Anda

Where to send privacy requests

Records, cookies, and account control

Data minimization

Cookies and sessions

Account verification

Retention rules

Correction requests

Deletion path

Privacy questions you may ask

01 What data do you collect when I open an account?

02 Can I ask for a copy of my data?

03 How do cookies affect my privacy?

04 How long do you keep my records?

05 Who can change my account details?

06 Do DANA, OVO, GoPay, and QRIS details stay private?

07 Does local law change what I can request?

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